Refund Policy

Last updated: 7 November 2026

5. Your right of withdrawal

5.1 If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of the purchase date without giving a reason.

5.2 At checkout you ask us to start immediately and confirm that you understand that:

(a) if your purchase is digital content, you lose your right of withdrawal as soon as delivery of the key has started;
(b) if your purchase is a digital service (licence access for a period), you lose your right of withdrawal once the licence period has fully run, and if you withdraw earlier you pay for the part of the licence period that has run from your first activation of the key until you withdrew, calculated pro rata. If you withdraw before activating the key, you pay nothing.

We confirm your request and acknowledgement in the email that delivers your key.

5.3 To withdraw, use the "Withdraw from contract here" function on your order page, email us, or send the model form below. You do not need to use the form. We confirm your withdrawal by email without delay.

5.4 If you withdraw, we refund what you paid, less any pro-rata amount under 5.2(b), within 14 days, using the same payment method, at no cost to you. We then deactivate the key.

5.5 Model withdrawal form

To: Wyvern, Keurenplein 41 Box C6494, 1069CD Amsterdam, Netherlands, [email protected] I hereby give notice that I withdraw from my contract for the following: [product] Ordered on: [date] · Order number: [order ID] Name: [name] · Address: [address] Date: [date] · Signature (only if this form is sent on paper)

6. Refund policy

6.1 Apart from your right of withdrawal (section 5) and your legal guarantee (section 7), keys are not refundable after delivery. A change of mind after the withdrawal period, not meeting the listed system requirements, a game update or a game publisher's action against your account (see section 9), or no longer wanting to use the product are not grounds for a refund.

6.2 You are entitled to a working replacement, a partial refund or a full refund if the key is invalid, already used, revoked or blocked without fault on your side; if the key was not delivered; or if the software does not work as described on the product page (section 7).

6.3 How to request: email [email protected] or use https://wyvern.software/contact with your order number and a short description. We reply within 2 business days and refund approved requests within 14 days. Please contact us before contacting your bank: we can usually fix it faster.